🇳🇿 Privacy Policy

Privacy Policy

Your privacy is important to us. This policy explains how Social Reels NZ collects, uses, and protects your personal information.

Last Updated: January 1, 2024

Our Commitment to Your Privacy

At Social Reels NZ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our social casino gaming services.

As a New Zealand-based company, we comply with the Privacy Act 2020 and other applicable privacy laws. We believe in transparency and want you to understand exactly how your information is handled.

Information We Collect

•Personal information you provide when contacting us (name, email)
•Technical information about your device and browser
•Game usage statistics and preferences
•Cookies and similar tracking technologies

How We Use Your Information

•To provide and improve our gaming services
•To respond to your inquiries and support requests
•To analyze usage patterns and enhance user experience
•To comply with legal obligations and protect our rights

Information Sharing

•We do not sell your personal information to third parties
•We may share data with service providers who help operate our platform
•We may disclose information when required by law
•Anonymous, aggregated data may be shared for research purposes

Data Security

•We use industry-standard encryption to protect your data
•Regular security audits and updates to our systems
•Limited access to personal information on a need-to-know basis
•Secure data centers with physical and digital protection

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze how our website is used
• Provide personalized content and recommendations
• Ensure the security and proper functioning of our services

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Your Privacy Rights (New Zealand)

Under New Zealand's Privacy Act 2020, you have the following rights:

Access Rights:

• Request access to your personal information
• Ask for correction of inaccurate information
• Request deletion of your personal information

Control Rights:

• Object to processing of your information
• Request restriction of processing
• Withdraw consent where applicable

To exercise these rights, please contact us at privacy@socialreelsnz.com. We will respond to your request within 20 working days as required by New Zealand law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Our retention periods are based on business needs and legal requirements:

• Contact information: Retained while you use our services and for 2 years after last contact
• Usage data and analytics: Retained for up to 3 years for service improvement
• Support communications: Retained for 5 years for quality assurance
• Legal compliance data: Retained as required by applicable laws

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

International Data Transfers

Some of our service providers may be located outside New Zealand. When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

• We only work with providers in countries with adequate privacy protections
• Contractual agreements require the same level of protection as New Zealand law
• Regular audits ensure compliance with our privacy standards
• You can request details about specific transfers by contacting us

Contact Our Privacy Team

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Privacy Officer

Email: privacy@socialreelsnz.com

Phone: 0800 REELS NZ

Postal Address

Social Reels NZ Privacy Team

PO Box 12345

Auckland 1010, New Zealand

We aim to respond to all privacy inquiries within 5 business days. For urgent matters, please call our support line.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date at the top of this policy
• For significant changes, we may provide additional notice via email or website notification
• Your continued use of our services constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.